Return & Refund Policy

Return Policy

Effective 15 October 2025 · The Fly Dresser

We want you to love your purchase. This policy explains how to return items purchased from The Fly Dresser.

1. Return Window

Return eligible items within 7 days of delivery.

2. Eligibility

  • Items must be unused, unopened and in original packaging (wooden boxes/kraft bags intact).
  • Proof of purchase is required.
  • For hygiene/safety, worn scarves and used wax cannot be returned unless defective.

3. How to Return

  1. Email admin@theflydresser.com with order number, reason and photos (if damaged/incorrect).
  2. We’ll provide return instructions and the return address.
  3. Package items securely to prevent transit damage.

4. Return Shipping Costs

  • If we made a mistake or the item is defective, we’ll cover reasonable return shipping.
  • For change‑of‑mind returns, you cover return shipping.

5. Inspection & Outcome

We inspect returns within 3–5 business days of receipt and confirm by email.

6. Exchange Option

Subject to stock availability, exchanges for colour/size variants are possible within the return window.

7. Statutory Rights

Nothing in this policy limits your rights under the CPA and ECTA.

The Fly Dresser · 49 Dickenson Rd, Brentwood Park, Benoni, Gauteng, South Africa · (+27)064 939 8140 · admin@theflydresser.com

Refund Policy

Effective 15 October 2025 · The Fly Dresser

This Refund Policy complements our Return Policy and guides customer support decisions.

1. Refund Methods & Timing

  • Approved refunds are processed to the original payment method.
  • Processing time: 5–10 business days after inspection approval.

2. Refund Scope

  • Refunds include product price; original shipping (R150 domestic) is non‑refundable unless we shipped an incorrect/defective item.
  • Partial returns may adjust bundle discounts accordingly.

3. Non‑Refundable Items

  • Gift cards, promotional items, custom/limited editions once opened, and items damaged by misuse.

4. Goods Not as Described or Defective

Contact us within 7 days with photos. Remedies include replacement, repair, or refund per the CPA.

5. Lost or Damaged in Transit

Notify us promptly so we can liaise with the courier.

6. Cooling‑Off (ECTA)

Where applicable under ECTA, certain electronic transactions may have a 7‑day cooling‑off right (exceptions apply).

The Fly Dresser · 49 Dickenson Rd, Brentwood Park, Benoni, Gauteng, South Africa · (+27)064 939 8140 · admin@theflydresser.com

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